CANCELLATION POLICY

IF ELECTING TO CANCEL YOUR MOVE WITH DIAMOND PRO VAN LINES, WRITTEN NOTIFICATION MUST BE SENT TO INFO@DIAMONDPROVANLINES.COM WITHIN THREE (3) BUSINESS DAYS OF PLACING YOUR RESERVATION (PAYMENT OF DEPOSIT) TO BE ELIGIBLE FOR A REFUND OF YOUR DEPOSIT, LESS 10%.  IF YOUR MOVE DATE IS WITHIN 7 BUSINESS DAYS OF PLACING YOUR RESERVATION (PAYMENT OF DEPOSIT), AND YOU ELECT TO CANCEL, YOUR DEPOSIT IS NON-REFUNDABLE BUT WILL REMAIN IN PLACE AS A DEPOSIT ON ANY MOVE BY YOU WITHIN THE NEXT 24 MONTHS.

DIAMOND PRO VAN LINES IS NOT IN THE BUSINESS OF KEEPING CLIENTS MONEY UNDESERVEDLY, BUT AFTER THREE BUSINESS DAYS HAS ELAPSED WE HAVE INCURRED ON OUR CLIENT'S BEHALF SUBSTANTIAL EXPENSES TO SECURE THE PERSONNEL AND VEHICLES EN ROUTE, WHICH IS WHY THE CANCELLATION POLICY IS WRITTEN AS SUCH.  FOR THOSE RESERVATIONS THAT ARE PLACED WITHIN 7 BUSINESS DAYS OF THE FIRST AVAILABLE MOVE DATE, DIAMOND PRO VAN LINES IMMEDIATELY BEGINS WORKING ON YOUR MOVE, WHICH IS WHY THOSE CANCELLATION REQUESTS ARE NOT REFUNDABLE. WHEN AND IF YOUR MOVE NEEDS TO OCCUR ON AN ACCELERATED TIME TABLE PER YOUR REQUIREMENTS, IT IS URGENT THAT WE SECURE THE LOGISTICS SUCH THAT YOUR MOVE GETS DONE ON TIME. WE BEAR THOSE COSTS AND EXPENSES UP FRONT ON YOUR BEHALF TO ENSURE YOUR MOVE IS HANDLED AS PER YOUR SCHEDULING NEEDS.